For many businesses the ballooning costs of labour, office space and equipment has become a frustrating barrier to greater success.

Chances are you’re reading this because you have done the sums on your business and have discovered that despite your need for expansion, the numbers simply don’t stack up.

I’ll even go out on a limb here and say you’ve probably found that the total investment will outweigh the return, and you’re wondering where the incentive to grow a business in Australia has gone.

If you feel like this, I absolutely understand. I was once struggling with the same challenges and squirming in those very same uncomfortable shoes!

Not long ago our small family business was gaining momentum and we desperately needed more staff. Operational aspects of the business were demanding more intimate attention, but it was important to us not to compromise our customer service. Sound familiar?

I tirelessly wrestled with the calculator, I sliced that metaphorical orange a thousand ways, and after walking down every possible avenue to find a way we could afford it, I’d come up empty.

I felt disheartened. It was like everything we had worked so hard to build, was being sabotaged by an invisible force.

Fortunately for me I had strong ties to the Philippines. I was born there, understood the culture and knew some valuable contacts. With this head start I started exploring my offshore alternatives.

It’s been several years now since we kicked off our call centre and it’s been a tremendous success. The family business is thriving and the ongoing growth has surpassed our wildest dreams.

Naturally the learning curve in starting a call centre from scratch was huge. I can’t deny there were a lot of blood, sweat and tears involved along the way, but it was absolutely worth it. So much so I fell in love with the call centre industry and built a new business around it.

I created Focus Call Solutions because I want your business to have the same opportunity to reach the next level. I want you to also feel and experience the excitement of seeing your business advance and enjoy the rewards of it realizing its full potential.

With Australian markets being more competitive than ever, how would it feel to have an advantage? What could your business achieve if the playing field was leaning in your favour?

You no longer need to be concerned with local challenges like high wages, staff on leave, depreciating equipment, or limited office space again. We can tailor a solution to meet your needs today, with the scalability to meet your future needs.

We have a fantastic culture bubbling with driven, skilled and enthusiastic people, world class internal systems and a bulletproof infrastructure and we’d love to play a part in your future success.

Allow us to extend our service and expertise to your business. Focus Call Solutions is the affordable answer for those who desire to enhance their current service, add value for their customers and truly maximise their return on investment.

If this sounds like you, please click here for a free consultation. We look forward to hearing from you.



Warm regards,



Director